Acumbamail Questions

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Q: Emails including test mails are not delivering.

I bought a life deal Tier 3 subscription. I am setting up a first campaign and emails are not delivering including test mails. I didn't receive any of them. How to solve it? Your quick response is appreciated.

103274884564934864563Apr 21, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 21, 2025

A: Hi,

Please send us an email to support@acumbamail.com and we'll help you.

Best,

Alicia

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Q: Can we get an alert via webhook/zapier/email etc once the contact opens the email?

Hi,
Is there any way possible to get an alert via webhook/zapier/email etc once the contact opens the link and lands on our page so that manually we can call and followup the lead also?
Regards,
Jay

Jay_pPLUSApr 21, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 21, 2025

A: Hi,

Yes you can do so via webhooks. Here you can find more info: https://en.soporte.acumbamail.com/article/224-inbound-webhooks

If you need help, email us at support@acumbamail.com

Best,

Alicia

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Q: template question

Do you have any wedding templates for the landing page templates? thanks!

lairdmintyPLUSApr 20, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 21, 2025

A: Hi,

We don't have a wedding template specifically. You can adapt any event template or buy the design service for 150 euros.

Best,

Alicia

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Q: New User - About Api's & Webhooks clarity ... emailing credits per month ...

I Just became A NEW Tier Buyer In The Last Offering ... a few quick questions ...

1. You have both push and pull via API's & Webhooks, to some degree, yes?
2. But, in answers I've read that you need pabbly or zapier for "sending"? Correct?
3. And then internally already has sending? Correct?
4. Please share how the credits for emailing work with both, they both outgoing and incoming count as/towards "emailng" credits per month? Even with integrations?
5. Do the automations cost anything, credits etc?

Thank you :)

myarchivables.infoPLUSEdited Apr 17, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 21, 2025

A: Hi and welcome aboard!

You can use our API or tools like Pabbly or Zapier, when there's no a native integration.
Credits always count, for incoming and outgoing emails.
Automations are included at no extra cost.

If you need more details, email us at support@acumbamail.com

Best,

Alicia

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Q: Acumbamail <> GoHighLevel Integration

I am currently using Go High Level and want to continue using it. However, I am not happy with the expensive per email costs. Is it possible to integrate your SMPT/API emailing system with Go High Level and continue using GHL system for the front end? And Acumba email for the backend for sending out SMTP Relay emails?
is there any support article that can help me with that?
Do you know of any of your customer who has integrated Abumbamail with GoHighLevel that you know of?

shiraziscoolPLUSApr 15, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 16, 2025

A: Hi shiraziscool,

I don't know of any client who has made this integration, but you can use our API.

You'll find more information in this Support article:
https://en.soporte.acumbamail.com/category/82-api

If you need help, email us at support@acumbamail.com

Best,

Alicia

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