Acumbamail

Product details
PE_GERPE_GERPLUS
Verified Purchaser badge

Verified purchaser

Member since: Apr 2020Deals bought: 78
1 stars
1 stars
Posted: May 13, 2025

Really unhelpful and then non-existent support

We bought this deal and wanted to love it. But the support is always linking to the FAQ section on the website, but our problems were not resolved. After a while they just stopped answering. A promising solution, but not intuitive and without help definitely no usable for us.

Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

May 14, 2025

Thank you for taking the time to share your experience. We're truly sorry to hear that we fell short of your expectations.

We completely understand how frustrating it can be to not get the support you need, especially when you're excited about a new tool. We sincerely apologize.

We’d really appreciate the opportunity to make things right. If you're open to it, please reach out to us directly at support@acumbamail.com with your ticket number or email used, and we’ll prioritize your case to provide the assistance you were looking for.

We’re constantly working to improve our platform and customer experience, and feedback like yours is essential in helping us do that.

Helpful?
Share
Ratings