The themes boast a modern design and layout, which is a significant plus. However, the backend experience falls short, with customization proving to be a time-consuming and frustrating process. This lack of polish makes the theme and plugins feel unfinished, giving the impression that customers are essentially beta testers rather than recipients of a refined product. Despite these issues, I have managed to make the necessary changes using AI tools, so I won't be seeking a refund. Nevertheless, I would caution that users without extensive HTML and CSS experience, who also enjoy customizing their sites, may find this experience particularly challenging.