I'm pretty sure this program is either out of business or will soon be there due to lack of infrastructure and support. While the user interface actually looks really simple (exactly what I was looking for as a replacement for our more robust system), the confusion set in from the very setup when I decided to opt for their "demo" account portal to become familiar with the program. Installing the plugin to integrate with our WooCommerce system got derailed with errors for using a "demo token"... but when creating a new portal (for realsies) the account kept saying it was in "demo mode" and we couldn't figure out how to make it switch over. The documentation for this software is almost non-existent and repeated attempts at contacting their support over almost a week now have gone completely unanswered and not even an acknowledgement email has been received from their system. Judging from the lack of answers here on AppSumo for recent questions, I'm getting the feeling that this program's launch wasn't well-planned and doesn't have the staffing to support new customers. This is one of the rare times I'll be refunding. Disappointing because, if it worked, the interface and functionality were very promising. :-(