The idea of the product is great but their documentation is lacking. Because they don't have great documentation, you have to contact them in order to get guidance on how to set things up.

The problem with that? They don't supply support! They have a chat on their site that is not monitored, they ignore emails, and they don't respond to users on Appsumo.

This is giving me a "money grab and close down" vibes. if they are starting out with this attitude toward customers, it will only get worse as time progresses...if that is even possible.