I'll preface by saying this may be just me / my experience and I'm missing something. If so and if I'm corrected I may update my score from the 3 tacos above so don't feel the need to tell me I've changed it if so.

I run a very small agency, just me, and I want to love this product. I've been using Stripe and GoCardless with InvoiceQuick and I want something to just tie the Customer Journey together and help me have a better view overall.

I though agency handy might be that and on first impression seems good:

Clean Layouts,
Easy Onboarding Questionaires for Orders,
Clear Customer Categorisation

However few big (smaller) things that are enough to question whether I should refund and get on with my life:

Can't Discount Initial/ Set Up Price - So do I have to create an entirely new product if I just want to waive the set up fee, seem so...
Can't add addons to Proposals - So I have to send multiple proposals for individual services a customer is getting (just a pain but not awful), and every single add on for a service. Plus I have to charge them the set up fee they would get if they purchased individually unless I do the above.
Service restriction by category - So much easier to allow specific groups of people to see services, instead it works on a "can't see services" basis, which is much more confusing to work with personally.

I want to love it, but it just doesn't seem ready, and it's not making my life easier.