Hi M,

I’m sorry your automation not ran as expected and that support wasn’t fast enough to catch this sooner. After this issue catch my attention, I immediately looped in our lead engineer to review your setup. What we found:

- Misconfigured Triggers: The flow wasn’t linked to the “Crawl Website” and “Google Search” actions correctly, and your agent had no instructions to run. Think of Agent just like your intern, this needs your explicit instructions to do things.
- LLM Action Limitation: You were using the generic LLM step, which doesn’t access the internet. Our crawl/search actions must be used instead.

I’ve recorded a short Loom that walks through the exact configuration steps and share you via email. Also please feel free to book my time so that I can personally walk you through this.

We’re also:
- Updating Our Onboarding Guides to highlight these common setup pitfalls.
- Building an AI Copilot for one-click flow validation and configuration checks.
- Escalating Support so critical tickets like this jump to the front of the queue.

Thank you for the feedback, it’s driving real improvements. If you runs into similar issues, please watch the Loom and reach out. We’re on it.

Warmly,
Sean