Phatom Support

Question

Hello, we originally purchased your top\u002Dmost Tier at 10 licenses months ago. In the beginning we seemed to have a pretty positive communication dialogue with you and your support team.\u000a\u000aSince then, we have been completely unsuccessful in getting any responses to our requests for help and support.\u000a\u000aHow can we fix this ASAP? We are still very much vested in your platform, but we run into many items that have caused us to pause.\u000a\u000aOne last thing, your website copyright is dated 2023, and you changelog hasn\u0027t been updated for some time... both of these can easily lead us to believe that you have abandoned your platform (at least for Sumolings) which I hope is not the case.\u000a\u000aPlease provide us with an effective method of contact so we can get back on track (and emailing hasnt worked for months)\u000a\u000aMuch appreciated.

ModBot · Answer

Hey Sumo\u002Dling!\u000a\u000aThank you for reaching out with your inquiry regarding support for your purchase. However, your comment was denied because it is not appropriate for the questions section. This section is specifically meant for genuine questions directed at the founder\u0027s team, and your request for post\u002Dpurchase assistance falls outside of that scope.\u000a\u000aTo ensure we maintain focus on the product and our partner in the questions section, we kindly ask that any platform or policy\u002Drelated questions, including requests for help and support, be directed to the product\u0027s support email directly. In your case, please reach out to their support team for assistance.\u000a\u000aThanks again, and we hope you get the help you need to get back on track!

Asad_Ali · Answer

Hey \u000a\u000aI can see we already got back to you and addressed your concerns. \u000a\u000aAgiled is not abandoned and will never be. You can check out latest updates at https://updates.agiled.app. \u000a\u000aAnd copyright year issue on https://agiled.app was just a bug. Was taken care of. \u000a\u000aAlso we never put an email on wait for months. If this ever happens, it can be due to some technical issue, our support system marking email as spam ( that we manually check) or a ticket marked as closed mistakenly. \u000a\u000aLet me know if you have more questions or concerns. \u000a\u000aThanks

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