Agiled Reviews

Overall, I like 70% of what this product offers as a really clean alternative to HoneyBook here in Australia (especially since it's not available down here). It's a clean UI, fairly easy to navigate, and is a nice way to manage customers/ clients without over complicating things. I do however have issues with some things relating to Zapier, custom domains, and other components that just don't work as smoothly as they should.

For example;
I am able to create a trigger and have Agiled action a new user being created, however the address fields never populate in AgiledCRM despite all fields being correct and no errors listed in Zapier.
You can't use custom fields in Zapier, which for me is essential to my business.
I can't create a task in Zapier, as it doesn't recognise my user name/ ID as being legitimate and spits out a 'null' error.

My custom domain and CNAME was added and verified fine, but the SSL certificate is non-existent/ unverified on Agiled's end. (ERR_SSL_VERSION_OR_CIPHER_MISMATCH)

I have tried submitting tickets, but they either go unanswered or somehow disappear...which appears to be an issue other people are having too.

Overall I want to use it more, but it seems unreliable for my needs given that I need customisation and automation capabilities to work out of the box. If things change, I will update my review.

It's clean and easy to use with lots of tutorials and videos to help you set up everything. Customer service is on point and all in all a great product for business.

After doing extensive research and testing of multiple crm. Agiled is both fully featured and cost effective with there lifetime deals. Cant wait for them to integrate with Wordpress/Woo-Commerce fully that will be a true game changer.

Thanks Again

Lesford McKenzie, CEO We'll Do It LLC - A solutions company, here to help

I really want to love Agiled and make it my main CRM system, but my experience so far has been disappointing. For over a year, I’ve been requesting an onboarding session, and despite raising the same issue multiple times through their ticketing system, I still haven't received any solid resolution.

In the absence of the onboarding session, I had to find my own way around the system, which wasn't easy. There are a number of features that have been marked as "coming soon" for an extended period, yet they remain unimplemented. I've also noticed that many support tickets get closed without actually resolving the issues, forcing me to raise the same concerns repeatedly. This lack of follow-through is frustrating and makes it difficult to trust the support process.

Another major issue is the absence of indicative ETAs for issue resolution. I've encountered several bugs within the system that hinder functionality, particularly when trying to send announcements. Despite changing SMTP settings and even trying the default option, I still can't get it to work.

I genuinely hope to improve my experience with Agiled, and I would be more than happy to update my review if the service improves.

Pros: Lots of functionality for the price paid. The UX feels a bit dated but servicable. Loading speed isn't bad. A bit of a learning curve to get going and not the most intuitive. The CRM i used prior to this was Begin by Zoho and that was easier and felt a lot more premium. This has a lot of things I needed to run my freelance business.
Cons: Took a while for me to learn how to use properly unlike previous CRM's i used. Hit and miss with support. Only had to message a few times but some days they respond quick which is great, a couple intances where the response was delayd and 1 instance where I didn't hear from them at all. Eventually worked out my own problem. UX could be improved. Feels a bit buggy sometimes like the invoicing functions.

Overall: I can say its value for the money for the LTD tier 1 for my small business. Just not my preference right now in terms of UX, client portal, more customization for client portals. Also be prepared to spend time learning it if you come from a CRM that is easier to learn or simple to use.

Would i continue to use it? Not for my current business set up. I need a few more functionalities in one platform like email marketing fxn. Also would have wanted to test the accounting function but it wasn't available at time of this writing. Might consider this for other projects I have.