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Member since: Aug 2020Deals bought: 120
3 stars
3 stars
Posted: Nov 27, 2024

I really want to use it but....

Overall, I like 70% of what this product offers as a really clean alternative to HoneyBook here in Australia (especially since it's not available down here). It's a clean UI, fairly easy to navigate, and is a nice way to manage customers/ clients without over complicating things. I do however have issues with some things relating to Zapier, custom domains, and other components that just don't work as smoothly as they should.

For example;
I am able to create a trigger and have Agiled action a new user being created, however the address fields never populate in AgiledCRM despite all fields being correct and no errors listed in Zapier.
You can't use custom fields in Zapier, which for me is essential to my business.
I can't create a task in Zapier, as it doesn't recognise my user name/ ID as being legitimate and spits out a 'null' error.

My custom domain and CNAME was added and verified fine, but the SSL certificate is non-existent/ unverified on Agiled's end. (ERR_SSL_VERSION_OR_CIPHER_MISMATCH)

I have tried submitting tickets, but they either go unanswered or somehow disappear...which appears to be an issue other people are having too.

Overall I want to use it more, but it seems unreliable for my needs given that I need customisation and automation capabilities to work out of the box. If things change, I will update my review.

Founder Team
Asad_Ali

Asad_Ali

Nov 28, 2024

Hey

Thanks for your review.

Actually our Zapier integration does not populate each and everything. We do have some limitations there but it should get the job done.

We have responded to your tickets and looking in to the issues are you facing with Zapier.

About custom domain, it was not pointed to my.agiled.app. I shared the details with you.

Your ticket were replied within 30 hours so unfortunately will disagree with the part that tickets go unanswered.

Also tickets should not disappear from your support widget. If it happens again, let us know. We will talk to the vendor.

We apologise for any inconvenience you are having and will help as much as we can.

Thanks

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