I really want to love Agiled and make it my main CRM system, but my experience so far has been disappointing. For over a year, I’ve been requesting an onboarding session, and despite raising the same issue multiple times through their ticketing system, I still haven't received any solid resolution.

In the absence of the onboarding session, I had to find my own way around the system, which wasn't easy. There are a number of features that have been marked as "coming soon" for an extended period, yet they remain unimplemented. I've also noticed that many support tickets get closed without actually resolving the issues, forcing me to raise the same concerns repeatedly. This lack of follow-through is frustrating and makes it difficult to trust the support process.

Another major issue is the absence of indicative ETAs for issue resolution. I've encountered several bugs within the system that hinder functionality, particularly when trying to send announcements. Despite changing SMTP settings and even trying the default option, I still can't get it to work.

I genuinely hope to improve my experience with Agiled, and I would be more than happy to update my review if the service improves.