A: Yooo maximilian - good to see you here!! There are different workspaces, different email connections yes. Each workspace has its own unibox. No traceability atm. That’s interesting though. Something we’d consider answering. I don’t REALLY want it to be a customer support ticketing system. I want the ai to just answer and delegate tickets (aka send info to task managers of your choice automatically) it currently does do that. Mainly I want it to be an inbox you check rarely bc it’s already answered and sent responses. Not something you have to WORK in. Make sense? A credit represents an email creation. Ai agents is an app where you can ask and prompt to say “go get leads from Instagram” and it’ll scrape Instagram etc. it’s easy maybe not that easy yet. Right now it generates the drafts and you manually send. But the setting for automatic sending is there to send on its own but you should monitor it and adjust things etc ;) let us know!!