airfive Reviews

I run several businesses and I'm a one-man show. This tool has made my life so much easier when it comes to managing our support emails and staying on top of requests. I love all the Lazy products as they help me scale my efforts without having to hire additional people. Thanks for bringing this to the people!

I am currently searching for a new helpdesk solution, and this one initially seemed very promising. I uploaded all my support emails, connected my support email account, and let it work its magic.

The first issue I noticed is that IMAP is not fully supported. Why is that? Who uses Gmail for their company email? While it works for now, this limitation is puzzling.

Another concern is that the AI labeled a significant number of emails as marketing emails when they weren’t. Only the most obvious cases were identified correctly. That’s somewhat acceptable, but why can’t I manually create a reply for those emails? Every AI tool I’ve used can generate replies even without full context. Correct me if I’m mistaken.

Does the AI improve over time, similar to ChatGPT? I couldn’t find any indication of that, but I believe this functionality is vital for a tool like this.

Additionally, many essential helpdesk features seem to be missing, though I hope they will be added in the future.

The biggest issue for me, however, is how buggy the platform is. Loading times are excessively long, the dashboard frequently appears blank, and switching between mailboxes often results in more delays.

I’ll monitor how this tool evolves, as it would be disappointing to see such a great idea fail to succeed.

Being able to automate support queries is a lifesaver. As a one person business it can take up a great deal of time - that's time that could be spent making products and services even better and growing the biz. Now I can have the best of all worlds. Bought other tools in this stack, TaskMagic, LazyLeads and Mailead...absolutely brilliant including the team who are very responsive in the community!

It was easy to set up, and the AI replies are impressively accurate. There are occasional slow moments and the design is simple, but it doesn’t take away from how useful it is. It’s genuinely helped me stay on top of my inbox, and I’m glad I gave it a try.

Purchased Tier 1 of Airfive, as a tool to assist with my one-man side hustle and so far seems really intuitive and easy to setup/work with and I am an absolute non-techie. I already had good vibes from my Task Magic purchase, so this being from the same founder, adding to cart was a no brainer for me. Currently working on documentation that I can use to train the AI but so far happy and at this price I can't complaint. I'm looking forward to exploring more.