airfive Reviews

I was searching for a replacement with the Freshworks support platform. I am happy with the purchase, but I need to explore it more.

I invested in Airfive because, in my experience, one of the biggest reasons people drift away from a product or brand isn’t dissatisfaction — it’s feeling unheard. Airfive tackles that head-on. It’s rare to find a tool that helps you grow and *keep* what you’ve grown — this one does both in clear communication flows. Having already gone deep with TaskMagic Full Tier, I know this team builds with intention. They listen, they adapt, and they’re not chasing trends — they’re creating useful, scalable systems for real users like us. That gives me real confidence in where Airfive is headed.

Maybe we are all heading to the blend of AI that supports, not replaces — “trainable AI” with a human-first mindset. This APP is built for solopreneurs and small teams that are juggling a lot helping us stay responsive without burning out ! Remember they built this for themselves, that's always a great concept.

If future updates bring in even more control — like auto-drafting only for specific contacts, or pausing AI mid-thread (a kind of “Un-AI” mode) — it’ll become an even more powerful ally for lean builders who care about nuance and tone.

I’m all in on this ecosystem. All their tools are evolving with real user feedback at the core — and I’m excited to grow alongside it, I am your partner in this Jeremy & Kyle ! Well done team.

Hello,

the idea sounded just like what I've been looking for. Current implementation for me is MVP at best.

- App overall feels very laggy, to tag an email takes around 3-4 seconds. In a world where every second matters this is too long.
- Automatic tagging doesn't seem to work, or I am doing something wrong, don't see any tags on my emails.
- The Unibox feature is very basic and comes straight from the 90s, I feel they could have done better.
- Domain filter doesn't seem to fully work for me. Can I use wildcards *?
- Etc. Etc. Etc.

Don't understand all the 5 star reviews honestly.

Let's see how fast they improve the app - based on their other apps I am hopeful. Idea is great, implementation for me currently not usable.

PS: I feel like a lot of the questions by users are being answered by AI without really answering the question.

Airfive has completely transformed how our small support team handles inbound messages. The Unibox unifies all of our Gmail and business accounts into one clean interface, and the AI-generated draft replies—trained on our own documentation—arrive in seconds without losing our brand voice. Setup was intuitive and lightning-fast, and I appreciated being able to tweak every response before sending to retain that personal connection with customers. The built-in analytics dashboard is a welcome bonus for spotting response trends and optimizing our workflows.

Customer support has been fantastic: Jeremy Redman and his team respond promptly and genuinely care about feedback. Since adopting Airfive, we’ve saved countless hours on repetitive emails and redirected our energy toward higher-value tasks. My only wish is for even deeper multilingual support and more granular per-contact drafting controls, but those are minor compared to the daily gains in efficiency. Highly recommended for any team looking to deliver top-notch support at scale.

Airfive has been a game-changer for our small team. The AI nails quick, on-brand replies using our docs, saving us tons of time. The Unibox pulls all our emails into one place, and targeted campaigns are a breeze to set up. Support stays top-notch, and the lifetime deal on AppSumo is a steal. Highly recommend!