Airfive has completely transformed how our small support team handles inbound messages. The Unibox unifies all of our Gmail and business accounts into one clean interface, and the AI-generated draft replies—trained on our own documentation—arrive in seconds without losing our brand voice. Setup was intuitive and lightning-fast, and I appreciated being able to tweak every response before sending to retain that personal connection with customers. The built-in analytics dashboard is a welcome bonus for spotting response trends and optimizing our workflows.

Customer support has been fantastic: Jeremy Redman and his team respond promptly and genuinely care about feedback. Since adopting Airfive, we’ve saved countless hours on repetitive emails and redirected our energy toward higher-value tasks. My only wish is for even deeper multilingual support and more granular per-contact drafting controls, but those are minor compared to the daily gains in efficiency. Highly recommended for any team looking to deliver top-notch support at scale.