I am currently searching for a new helpdesk solution, and this one initially seemed very promising. I uploaded all my support emails, connected my support email account, and let it work its magic.

The first issue I noticed is that IMAP is not fully supported. Why is that? Who uses Gmail for their company email? While it works for now, this limitation is puzzling.

Another concern is that the AI labeled a significant number of emails as marketing emails when they weren’t. Only the most obvious cases were identified correctly. That’s somewhat acceptable, but why can’t I manually create a reply for those emails? Every AI tool I’ve used can generate replies even without full context. Correct me if I’m mistaken.

Does the AI improve over time, similar to ChatGPT? I couldn’t find any indication of that, but I believe this functionality is vital for a tool like this.

Additionally, many essential helpdesk features seem to be missing, though I hope they will be added in the future.

The biggest issue for me, however, is how buggy the platform is. Loading times are excessively long, the dashboard frequently appears blank, and switching between mailboxes often results in more delays.

I’ll monitor how this tool evolves, as it would be disappointing to see such a great idea fail to succeed.