Q: Regarding Knowledge Base, Message Number and Model
Hi there! Just to make sure I’ve got this right: with Plan 1 I get 50 AI messages per month (so roughly enough for 5–10 visitors), and you don’t use any additional knowledge base besides the website, correct? Also, which model are you using?
Thanks so much for your help, and all the best!
zander_aisk
May 7, 2025A: Hi there! Thank you for reaching out, I'll answer per point:
1. The usage depends on the amount of questions regardless of visitors. So you are correct.
2. We are working on adding multiple knowledge bases and are close to releasing this, but as of now we use your website. The benefit of this is that we can always link users to the right page and you don't have to worry about private information.
3. The model depends on the website and we are continuously improving whenever new models are released to see if they are an improvement.
I hope this helps! 🙏🏻