Answerly Reviews

I bought the highest product to use the Whitelabel feature, I spent a lot of effort to test the product to better understand the product and also wanted to provide my customers with a good product. I sent many different emails to ask questions that needed to be solved and errors that needed to be fixed for the new version, but received indifference, more than 1 week still did not receive a response from Answerly.
The product is good but on the contrary, there is no peace of mind when using the product. I bought it and I also feel very insecure because if there is a problem that needs to be solved, who will solve it, wait 1 week, 1 month to wait for a response from Answerly?
The 1-star rating is due to poor customer support, not because of the product.

I really had high hopes for this. The team seemed great, responsive and enthusiastic - the product was really good although was lacking in some ways, that seemed easily fixable. But they basic things never got fixed and now it's degrated further into something that is absolutely unusable. The bots can not answer a single question correctly without messing something up and most of the knowledge it doesn't access, even if you give it the most basic of knowledge.

Huge disappointment and has giving me plenty of headaches, both from a developer standpoint and a customer standpoint. Spent countless hours trying to get the bot to not be retarded, in some cases i was successful - but it was like playing whack-a-mole. One thing fixed another thing went bust, and the basic never got better.

Have bought a boat load of products on Appsumo, but I have never regretted any to this extent. I was pretty excited when I saw the features and especially the whitelabel options and so I went with the highest tier: Tier 5. Problems started cropping up one after another. The chatbot is not very customizable including some of the most basic features like giving a responses with links to options doesn't work. Their support responds (slowly), and they seem to be unable to get a fix for most issues we faced despite having pretty simple requirements.

Most importantly, AppSumo support will not help once the 60 day window closes even if the product stops working as it did during the first 60 days. Only then it dawned me that AppSumo products are 60 day purchase than a lifetime one - because that is the only time window where you are assured of a working product and beyond that it is just a bonus. Think twice before buying the highest tier for any deal and remember it can stop working anytime and AppSumo support will be of not be of any help.

Have been tweaking the bot for almost a deal, which was painstaking, it would chat loop or give wrong information, or just try and have a chat instead of doing what its main goal was. I was hoping to launch it this week so logged on to see if I could finally bash out the kinks, only to find most of the features are behing a $90 a month paywall, what happened to lifetime access? (even sometime as basic as forms is now behing the paywall, have my form already made but cant change it bevause I need to pay. madness)

We bought tier-5, and while we've been generally pleased with the product, the support is a major let down.

Our issue in particular has been with the agency/white-label functionality, which includes the ability to set your own custom SMTP server. This is a great feature, but it just doesn't work.

We've tried configuring it with AWS SES, SMTP2Go and every time it fails.

Interacting with support is like asking how many r's there are in strawberry - their support bot asks insightful questions then ignores the answers and says "you are entering the details incorrectly"...

It's so frustrating that such a small and simple part of the system is letting it down..