Canned Responses available?

Knowledge Base?

Looking for a way for customers to search for information by themselves by using keywords before contacting chat agents. It would be helpful if agents could easily send article links from the Knowledge Base with a click too.

If these features aren't built-in, a simple solution might be creating a list of links to articles on platforms like Notion or a website, using keywords to quickly find and share links during a chat. In fact, now I see it sounds canned responses-compatible.

WooCommerce integration? I couldn't find information about it in your documentation or website. If it's unavailable, it would be a great addition. Connecting stores would let us see customers' purchase history (using the email from the chat starter), helping provide better support without leaving the chat interface.