I asked previously, but had no answer…
Let’s say I have WhatsApp configured with the QR code and receive messages into my Anychat mobile app. In this scenery, is it possible for one agent to answer a chat from a certain client and, once he/she finds out there’s another agent who can answer better, can the chat be transferred to the proper agent with a private note (not visible for the client) so that this other agent can continue with the conversation?? Ideally into his mobile app too, after getting a transferred chat notification.
Thanks!