Q: Is planned Refresh UI/IX?
Hi guys! I'm a fan user of AnyChat and really impressed with all the amazing features you bring every week/month and is truly becoming a full replace for many tools but is not intuitive at all and even scary for business owners (we tried on a focus group and they reject to use as it seems too overwhelming) so I wonder if you are planning a reshesh on the UI/UX to make the product more intuitive, visual appealing
Also will be great if agency owners have the option to embed their personalized tour guides (built with layerpath, guidejarr, etc) for the onboarding of features.
Andrew_AnyChat
Oct 11, 2024A: Hello.
Yes, this is not the final UI/UX.
We're working on it and will re-organize the UI soon.
If you have some tips, please share them. We will take your suggestions into account.
Jack.SPLUS
Verified purchaser
I think that working on UI/UX ultimately makes sense, but it's not the most important thing now.
🤔
You could also think about customizing, for example, the left menu, the ability to disable certain elements, the ability to move, change the order.
OneforAllVerified purchaser
I think it is .It will be a game changer We need to have a UI/UX that is more intuitive and visual appealing.The product is amazing
Green_DragonVerified purchaser
The most important is not :) but check out https://www.livechat.com - doesn't it look nice :)
Verified purchaser
🚀 The prettiest thing I've seen so far is https://www.livechat.com
superchefliumaohsingJack.SPLUSVerified purchaser
I really like the style UI of Gmail.
Everyone uses it.
And UX something like that is in MsgBubble
AndiMicroPLUSVerified purchaser
I agree with this. Improving an intuitive UI/UX is essential, especially for tools used to serve customers. I see this as a weakness of Anychat compared to competitors. Hopefully, it can be fixed soon. I believe hiring a UI/UX specialist would resolve this issue.
Jack.SPLUSVerified purchaser
👍
goeVerified purchaser
Anychat DB is powerful yet overwhelming for final users.
Integrating all the chats, inboxes, tickets into one tab and inside this tab use hierarchy (ticket, live chat and handle to human goes first), tags (filter channels), and a customizable kanban (easy CRM). MSGBubble DB is a good example.
A simplified version of chatflow builder for final users will be really helpful.
Amazing tool! 🙌
Verified purchaser
Hey, I agree - if it can be simplified 👍 that would be great!
Verified purchaser
Hey, I agree - if it can be simplified 👍 (managing all options) that would be great!
KenLRPLUSVerified purchaser
My 2 cents, The UI/UX is extremely important. The user experience far outweighs the functionality with this already feature rich platform. What I would like to see as part of the experience is a logical flow within the UI and those components grouped and structured a bit better. Good example is to guide the user through the setup and configuration process.
Verified purchaser
Absolutely agree.
KenLRPLUSVerified purchaser
I will add, the platform UI in it's current form has made me step through things one by one and really get familiar with it to understand the logic and piece it all together. This will help when I will have to provide support to my customers.
WhitneyLAPLUSVerified purchaser
I agree, UX/UI is extremely important. It's actually whats been preventing me from purchasing AnyChat. Then I saw their new widget vid on telegram and bought all 3 codes. Its beautiful and feature rich (well foundational features, looking forward to ecommerce integrations). Hoping it launches soon and the backend follows suit.
Swapnilg23PLUSVerified purchaser
This would be a valuable addition that offers significant benefits. Examples of similar tools include ChatSimple and Chatbase. Improving the user interface (UI) and user experience (UX) will create a flywheel effect for Anychat platform in the long run.