I have created an account and entered the AppSumo code in the field "Enter code" when registering. I have checked my subscription, and it says there is no subscription active. Please can you clarify this?
A: Hi Ukeda, Thank you for reaching out! I wanted to clarify that as long as you redeem your code correctly, you have access to unlimited downloads.
This feature may not be displayed on your dashboard because it’s part of a custom plan offered through AppSumo. However, if you add a track to your cart, you’ll notice that unlimited downloads are available. Additionally, you can confirm this by...
A: Hi hcspinks, Thanks for reaching out! To upgrade to unlimited downloads, you’d need to purchase the new deal, log in, and redeem the code. Unfortunately, the offer has ended, but we’ll let you know if it comes back!
Let me know if you have any questions—I’m happy to help.
I bought AudioHero in 2019 and had something like 3000 credits. Am I right in seeing that this new offer is unlimited? It also says that people who bought the 2018/2019 will be upgraded or don't need to repurchase. Can you expand on that as I still see the original limit in my account. How would it change/be upgraded to unlimited?
A: Hi Sumo-ling, The new deal is unlimited for life, which is different from your 2019 plan (3000 credits, which never expire). To access unlimited downloads, you’d need to purchase this new offer—it’s separate from your original deal. Let me know if you have more questions—I’m happy to help!
A: Hi DigitalGrowthHacksClub, Yes, you can use AudioHero's music and sound effects in your private radio station or co-working rooms, as long as the audio is synchronized with a production. If your radio station is commercial, ensure you file a cue sheet with the appropriate performing rights society as a courtesy. If you need additional help please contact us at support@audiohero.com
A: Hi joel_m, Yes, you can use AudioHero's audio files in the social media videos you create for your customers, as long as the audio is synchronized with the video (as required by the license).
Q: Deal Activation
I have created an account and entered the AppSumo code in the field "Enter code" when registering. I have checked my subscription, and it says there is no subscription active. Please can you clarify this?
Florence_AudioHero
Mar 5, 2025A: Hi Ukeda,
Thank you for reaching out! I wanted to clarify that as long as you redeem your code correctly, you have access to unlimited downloads.
This feature may not be displayed on your dashboard because it’s part of a custom plan offered through AppSumo. However, if you add a track to your cart, you’ll notice that unlimited downloads are available. Additionally, you can confirm this by...
Share AudioHero
Q: How do we use the new deal? New account or add to our old account
I purchased the 2019 deal. Do I need to create another account, or can my current account be upgraded to unlimited? If so, how?
Florence_AudioHero
Mar 3, 2025A: Hi hcspinks,
Thanks for reaching out! To upgrade to unlimited downloads, you’d need to purchase the new deal, log in, and redeem the code. Unfortunately, the offer has ended, but we’ll let you know if it comes back!
Let me know if you have any questions—I’m happy to help.
Best,
Florence.-
Share AudioHero
Q: New limits for 2019 purchase
I bought AudioHero in 2019 and had something like 3000 credits. Am I right in seeing that this new offer is unlimited? It also says that people who bought the 2018/2019 will be upgraded or don't need to repurchase. Can you expand on that as I still see the original limit in my account. How would it change/be upgraded to unlimited?
Thanks
Florence_AudioHero
Feb 26, 2025A: Hi Sumo-ling,
The new deal is unlimited for life, which is different from your 2019 plan (3000 credits, which never expire).
To access unlimited downloads, you’d need to purchase this new offer—it’s separate from your original deal.
Let me know if you have more questions—I’m happy to help!
Best,
Florence.-
Share AudioHero
Q: Can I play a few of these on my Private Radio Station or Co-working rooms?
Nothing will be for resell just until I get to my next talking block. Thanks
Florence_AudioHero
Feb 26, 2025A: Hi DigitalGrowthHacksClub,
Yes, you can use AudioHero's music and sound effects in your private radio station or co-working rooms, as long as the audio is synchronized with a production. If your radio station is commercial, ensure you file a cue sheet with the appropriate performing rights society as a courtesy. If you need additional help please contact us at support@audiohero.com
Best...
Share AudioHero
Q: My company is creating social media videos for our customers can I use it?
Well, can I use the audios as part of videos which we create and sell to our customers or just for own companies videos?
Florence_AudioHero
Feb 26, 2025A: Hi joel_m,
Yes, you can use AudioHero's audio files in the social media videos you create for your customers, as long as the audio is synchronized with the video (as required by the license).
Best!
Florence.-
Share AudioHero