I purchased the lifetime subscription for AWZ Screen Recorder for three different email addresses, and I am unable to log in to two of them. After entering my username and password, I am asked to enter the security code sent to me by email, but the code is never sent. The resend countdown restarts every 60 seconds. Additionally, account I can log into does not reflect my lifetime deal; it shows me as having the free version.
A: Hi user Please send us the three registration email addresses associated with your account through support@awzware.com so that we can assist you further.
I copied the code and entered in the box and clicked submit in the website, it says Invalid code. But when I log in, the software changes from Free to Pro. Once I logout, it goes back to Free.
A: The license is bound to both the account and the device. If your license is already activated on the current account and device, your account will show PRO privileges when logged in. If you log out, your account will revert to showing Free privileges. If you have any further questions, please feel free to contact us at support@awzware.com.
I'm testing out the free version. Webcam does not appear, cursor highlight and animations don't appear either. Everything else is great. How to fix? Am I missing something? Thx
A: Please verify the operating system's privacy settings to ensure AWZ Screen Recorder is allowed to access the camera. On Windows: Go to Settings > Privacy > Camera and ensure the screen recorder has permission to access the camera. Also. Please check the mouse settings in the settings menu to ensure that the cursor effects are enabled.
Hi, I'm a technical person. I tried all of this as part of my troubleshooting, but nothing worked. I also left you a YT comment (the DJI Action 4 in Webcam mode), but you stopped responding. It seems that AWZ is not compatible with DJI Action 4 cam that has up-to-date firmware.
Q: I would like change the License to my new PC, Not allowing to do on account
Please can you advise how can I change PC? I created ticket and reply but no response so far yet.
Q: Poor quality of video
I have very poor video quality, especially when recording YouTube videos. What settings need to be adjusted?
AWZWARE
Feb 18, 2025A: In AWZ Screen Recorder, please select the original quality. If you have any questions, you can contact support@awzware.com.
Share AWZ Screen Recorder
Q: What's going with this program
I purchased the lifetime subscription for AWZ Screen Recorder for three different email addresses, and I am unable to log in to two of them. After entering my username and password, I am asked to enter the security code sent to me by email, but the code is never sent. The resend countdown restarts every 60 seconds. Additionally, account I can log into does not reflect my lifetime deal; it shows me as having the free version.
AWZWARE
Feb 12, 2025A: Hi user
Please send us the three registration email addresses associated with your account through support@awzware.com so that we can assist you further.
Share AWZ Screen Recorder
Q: Redeeming the code question
I copied the code and entered in the box and clicked submit in the website, it says Invalid code.
But when I log in, the software changes from Free to Pro.
Once I logout, it goes back to Free.
I am confused. Did I redeem it or not?
Thanks.
AWZWARE
Feb 12, 2025A: The license is bound to both the account and the device. If your license is already activated on the current account and device, your account will show PRO privileges when logged in. If you log out, your account will revert to showing Free privileges.
If you have any further questions, please feel free to contact us at support@awzware.com.
Share AWZ Screen Recorder
Q: Webcam and Cursor Animations Don't Appear
I'm testing out the free version. Webcam does not appear, cursor highlight and animations don't appear either. Everything else is great. How to fix? Am I missing something? Thx
AWZWARE
Jan 13, 2025A: Please verify the operating system's privacy settings to ensure AWZ Screen Recorder is allowed to access the camera.
On Windows: Go to Settings > Privacy > Camera and ensure the screen recorder has permission to access the camera. Also. Please check the mouse settings in the settings menu to ensure that the cursor effects are enabled.
Share AWZ Screen Recorder
Hi, I'm a technical person. I tried all of this as part of my troubleshooting, but nothing worked. I also left you a YT comment (the DJI Action 4 in Webcam mode), but you stopped responding. It seems that AWZ is not compatible with DJI Action 4 cam that has up-to-date firmware.
Q: I would like change the License to my new PC, Not allowing to do on account
Please can you advise how can I change PC? I created ticket and reply but no response so far yet.
Share AWZ Screen Recorder