Q: no chat history?
Hi,
I just started using the platform a few minutes ago—great job on the easy setup! I tried some basic questions about data from the past 52 weeks, and it responded quickly, which is fantastic.
However, I noticed that when I click on the Help section and then return to the chat, the conversation is blank. Is there currently no chat history feature, or am I possibly missing something in the settings?
Thanks in advance for your help!
Adam_Backona
May 7, 2025A: Hello there, thanks for the question!
Currently there isn’t a chat history feature, but it’s on our 2025 roadmap, you can view the full plan here: https://backona.zendesk.com/hc/en-gb/articles/4777085583647-Backona-AI-s-Roadmap-2025
We’re aiming to launch the conversation history feature by the end of June, so you’ll be able to save past sessions and pick up right where you left off.
Thanks for your patience - we can’t wait to roll this out!
navid7
Verified purchaser
While testing the platform, I had another idea: it would be super helpful if you could include a starter list of prompts to extract basic statistics from Google Analytics, along with some sample visual outputs (like graphs or charts). That way, new users can quickly see what’s possible and use those as a base to build more customized analyses.
David_BackonaWe have actually chatted about this internally a few times already, but I think your message was the push we needed to finally focus on this feature. Thank you so much for that. Customers like you genuinely mean a lot to us, thanks :) - David Patrykowski (co-founder)