Unfortunately what was promised was not delivered.

I purchased this software because we could automate it to send videos out when we received new leads. It was offered zappier integration, hence I purchased the software.

The software is incredibly technical and complicated to set up, but we endured the massive learning curve and invested 10's of hours setting it up.

Then they changed the software, and removed the provision of the free Zapier integration - advising we can use it but pay for our own account. An integral part of the software removed!

They then said to use our own Zappier account, which totally changes total costs and makes it not viable.

They ignored 2 requests for refunds (which I guess wasn't their issue but would have been nice to have some understanding for the customers).

We would have kept it if we could use Pabbly integration, but no desire to pay the expensive fees of Zappier.

Honesty would be a better approach for these companies, or to do their maths in the first place to ensure what they offer actually are viable to sustain. Changing the software provisions after purchase is certainly a questionable move ethically speaking.