Q: Paid for service how do I access it? DId not receive email.
I paid for the lifetime service (Tier 2), got the "Thank you - order confirmed screen", had my email verified and downloaded the invoice. However, I have not received the email order confirmation and have no way to access the service I purchased (currently signed up for free tier).
burkanbeyli
Apr 2, 2025A: Hello mcyield, Burkan here. Thank you for checking out our product!
May I ask whether you have activated your product after purchasing in Appsumo? If yes, would you mind sending me your account email address at burkan@biyond.co so that I can check in our system?
P.S. In our system, all new signups seem to have been upgraded to upper tiers.
Best,
Burkan
mcyield
Verified purchaser
It appears the confirmation email went to spam. After an initial error message appeared when logging on to my new product it sorted itself out and now seems to allow full access. Thank you.
Verified purchaser
Great. Welcome to Biyond! Please join our Discord community as well.