Q: You don't support cPanel?
I need to know if you don't support CPanel DNS records, or is there a misunderstanding?
I have been trying to verify my sending domain since yesterday morning with no success.
After going back and forth with support all day today, I was just told, "We don't usually support cPanel set up".
I don't see why a DNS record would be different when set at the registrar or my host. It makes a huge difference in the operation of my domain email.
Thanks
Justin_Blastable
Jun 18, 2025A: DNS records need to be added at your domain registrar and not within cpanel as it has lesser authority and doesn't work for mailing/verification.
matukka42PLUSThanks for the quick reply. I use several services and have never run into this. That's to bad, guess I will refund.
admin731
Verified purchaser
matukka42 - I just set up DNS using cPanel. Verification took quite a few hours though. I haven't tried sending yet.
Justin - will my sends fail if I have the DNS set up through cPanel? My only other option is setting up the DNS through Cloudflare. Will that work better?