Hi there,

Thank you for sharing your feedback. We sincerely appreciate all reviews—positive or critical—as they help us grow and improve. That said, we’d like to respond to each of your concerns, because we believe there are some misunderstandings worth clarifying:

1. “I asked for details via email and got no response.”
We’ve thoroughly reviewed our support inbox and could not find any email from you. If you could forward that message or let us know the email address you used, we’ll be happy to assist you immediately. We’re committed to answering every inquiry and take customer support seriously.

2. “Posted a question in the questions section and it was rejected without a notification.”
We understand this might be frustrating. However, questions posted on AppSumo must comply with their internal moderation policies. AppSumo may reject questions that are duplicated, off-topic, or that violate their community guidelines. Unfortunately, the approval or rejection of questions in that section is managed by AppSumo, not us. We recommend reaching out to them directly for clarification on rejections.

3. “Data is wrong. One metric is the same for all brands.”
Some metrics—particularly estimates or derived indexes—may share similar values across brands, especially if they are benchmarks or if no recent public updates are available. However, this doesn't mean the data is incorrect. If you can point us to a specific example, we’d be more than happy to explain the data source, the methodology, and help clear up any confusion.

4. “UI is slow and outdated.”
We’re sorry to hear that. We've made major improvements to speed, responsiveness, and design in recent updates, and we continue to optimize the experience. If you encountered performance issues, they may be linked to a temporary load or caching problem. We’d appreciate any specific feedback so we can address it more directly.

5. “Don’t know who gave 292 five-taco reviews.”
All the reviews you see here are as authentic as yours. Branalyzer has been adopted by hundreds of active users who rely on our tool daily. Many of them switched from much more expensive tools like Semrush or Ahrefs, appreciating the cost-effectiveness of our solution. We understand that not every tool is a perfect fit for every user, but we stand behind the legitimacy of all our customer feedback.

6. “If we could get more accurate data and KPIs, we’d be happy to invest more.”
That’s exactly our mission: to offer great value and insight at a fraction of the cost of the big enterprise tools. Of course, if your needs require a more advanced, large-scale analytics suite, then you may indeed need to consider solutions with higher-tier pricing. However, we’d be happy to walk you through how to get the most out of Branalyzer for your current needs—and also share what’s on our development roadmap.

In summary:
We absolutely respect your opinion and regret that your experience didn’t meet your expectations. But we’d love the opportunity to assist you further and help unlock the full potential of Branalyzer. If you’re open to it, please contact us directly—we’re here to help.

You can reach us anytime via:
📧 branalyzer@branalyzer.com

Thanks again for your feedback.

– The Branalyzer Team