Hi! Could you please share your roadmap or development plan? For example, do you plan to add more features like SVG format, custom colors, etc? Thanks.
A: Hi Mics-Site! Currently, we are developing new icon styles which should be added soon. As for SVGs - we would really love to enable them and are testing that constantly - unfortunately, the quality of the results isn't there yet. Custom colors to support branding are also on the roadmap for this year. However, I cannot give you exact timelines for these yet. Hope this helps, let me know if you...
A: Hi keepsongoing! Each icon you generate requires just 1 credit. With 1 Tier, you receive 40 credits every month. However, these credits are topped up every month and do not carry over to the next month.
Hope this helps. Let us know if you have any more questions—we’re happy to help!
Hi keepsongoing! 1 credit = 1 icon. However, if you select multiple styles for an icon in one generation, you can create more than one icon (of different styles) at a time. Let us know if you have any questions!
It generates 15 icons at the time. Does these 15 generated icons count toward the plan or the amount of downloaded icons count toward the plan? Thanks.
A: Hi egor_uk! Generated icons count toward the plan, i.e. each time you generate one icon it costs one credit. Hope this helps, let me know if you have more questions!
Hi Wocapi! We have live chat support available on our website, or you can contact us via email at hello@candyicons.com. We're happy to assist you!
Q: Icons not generating
Hey there. I'm having some trouble with Candy Icons at the moment. It goes through the process, but it doesn't actually create the icons. This has been happening for the past 48 hours, and I haven't heard back from support yet. Should I be worried about this?
A: Hi Angus05! Apologies for this inconvenience, this is the first time something like this is happening. Our dev team is on it, I'll reply to you here as soon as this is fixed. You should not be worried about this, it will be resolved asap. If I may ask, through which channel did you contact our support? Thank you, I'll be in touch soon.
Hi again Angus05! The issue has been resolved successfully and the icons are being generated as usual. Apologies again for this inconvenience. In case you encounter any issues again in the future, don't hesitate to get in touch directly at hello@candyicons.com. Thank you for your patience and understanding. Enjoy your icons!
Q: Any roadmap or development plan?
Hi!
Could you please share your roadmap or development plan? For example, do you plan to add more features like SVG format, custom colors, etc?
Thanks.
Paul_design
Feb 13, 2025A: Hi Mics-Site! Currently, we are developing new icon styles which should be added soon. As for SVGs - we would really love to enable them and are testing that constantly - unfortunately, the quality of the results isn't there yet. Custom colors to support branding are also on the roadmap for this year. However, I cannot give you exact timelines for these yet. Hope this helps, let me know if you...
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Q: So each time you generate an icon it uses 15 credits? But 1 tier is 40 credits and they don't carry over?
Paul_design
Dec 12, 2024A: Hi keepsongoing! Each icon you generate requires just 1 credit. With 1 Tier, you receive 40 credits every month. However, these credits are topped up every month and do not carry over to the next month.
Hope this helps. Let us know if you have any more questions—we’re happy to help!
Share CandyIcons
So only 1 icon is generated at a time, not 15 ?
Hi keepsongoing! 1 credit = 1 icon. However, if you select multiple styles for an icon in one generation, you can create more than one icon (of different styles) at a time. Let us know if you have any questions!
Verified purchaser
My 40 credits went unrenewed? I emailed you
Q: Amount of icons
It generates 15 icons at the time. Does these 15 generated icons count toward the plan or the amount of downloaded icons count toward the plan? Thanks.
Paul_design
Nov 12, 2024A: Hi egor_uk! Generated icons count toward the plan, i.e. each time you generate one icon it costs one credit. Hope this helps, let me know if you have more questions!
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Which means, on Tier_1 we can only generate 2 times each month?
Q: Commercial licence
Do I own icons and commercial licence so I could sell it off?
Paul_design
Oct 4, 2024A: Hi Wocapi! Yes, you own the icons you create and can sell them if you wish. Hope this helps!
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I couldn't find any contact details how do we contact you or support?
Hi Wocapi! We have live chat support available on our website, or you can contact us via email at hello@candyicons.com. We're happy to assist you!
Q: Icons not generating
Hey there. I'm having some trouble with Candy Icons at the moment. It goes through the process, but it doesn't actually create the icons. This has been happening for the past 48 hours, and I haven't heard back from support yet. Should I be worried about this?
Paul_design
Sep 25, 2024A: Hi Angus05! Apologies for this inconvenience, this is the first time something like this is happening. Our dev team is on it, I'll reply to you here as soon as this is fixed. You should not be worried about this, it will be resolved asap. If I may ask, through which channel did you contact our support? Thank you, I'll be in touch soon.
Share CandyIcons
Hi again Angus05! The issue has been resolved successfully and the icons are being generated as usual. Apologies again for this inconvenience. In case you encounter any issues again in the future, don't hesitate to get in touch directly at hello@candyicons.com. Thank you for your patience and understanding. Enjoy your icons!