bdbdPLUS
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Member since: Jun 2020Deals bought: 21
2 stars
2 stars
Posted: Jun 23, 2025

Technical Issues, Poor Customer Service

I purchased the highest tier. Had issues from the start. Kept getting server errors and upload failures whatever I did - I deleted all cache, used other browsers etc. Reported the many issues to support who didn't even apologise after finally replying. She did tell me she would report to Devs, but no timeline for a resolution. I notice that the founder hasn't responded to questions here for a long time. He did respond to a question from me about the audiograms which contain a castmagic watermark, telling me it could be removed, but failing to mention that you can only do this for 10 audiograms, after which you are stuck advertising cast magic despite paying a thousand dollars to do so. I am pretty sure I am going to refund this. You can do what it does in Merlin Bots / Taskade / Meetgeek and the like, albeit less neatly. I was willing to pay to have it all done in one place, but from what I see and the lack of passion both for customers and development (let alone accurate answers to questions or even bothering to answer previous purchasers concerns in the questions), I can't see a long future for the product.

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