We appreciate your feedback and take these concerns very seriously. However, we'd like to clarify a few points regarding your review:

1️⃣ Your signed agreement was never publicly exposed. The link you provided (https://certyfirma.com/ibs_certification/) does not give public access to user documents. It's possible that you accessed your document while logged into your account, which would explain why it appeared accessible to you. No third parties can access your documents unless you specifically share them.

2️⃣ We responded to your inquiry within the expected timeframe. We understand that response times are important, and we can confirm that our team addressed your concern in accordance with our support policies. The claim of "zero response" is incorrect.

If you still have concerns, we’re happy to assist you further. Please feel free to contact us at info@certyfirma.com, and we’ll make sure everything is clear and resolved.

Best regards,
Certyfirma Team