Q: A few questions (pre-sale)
I was checking out your features requests page and now I’ve got some questions…
1. Is it possible to have only chats and no tickets created at all?
2. And when I’m ready for tickets, is it possible to decide which emails (or chats) are turned into tickets? So I mean no automatic creation of tickets.
3. Is Telegram going to be integrated too?
4. Will FB Messenger and Instagram and other messages appear all in the same inbox, or will I still have to visit all those places separately?
5. Could I choose to just use a standard chat and not link it to any other messaging tools?
Thanks so much for your replies, sincerely, Joanie
Yehia
May 7, 2025A: Hello Joanie,
(1) Sure
(2) Yes you can create tickets from chat manually
(3) Maybe this year, but didnt recieve enough votes on our feature board yet
(4) Nop, all from the same inbox, sending and recieving
(5) sure.