Using Chatbox for tickets mainly?

Question

Hi,\u000a\u000aGot tier2 and will not be available to sit and chat live. So how can I use the chatbox for the website directing visitors to our ticket system?\u000a\u000aRather without giving out the email?\u000a\u000aIs there a create ticket option button for that?\u000a\u000aThanks

Yehia · Answer

Hello, You can create tickets automatically from conversations from the backend, with auto summarization for the conversations. The agent will have to initiate it though from the inbox.

mix624 · Answer

Thank you for answer. Can I not have chat off and only use the tickets system?
Tickets are created automatically when someone email to the specific email address for tickets.

I find it very strange that I should create a ticket when the visitor have things to say.

So, only alternative is to turn off the charla chatbox on my website and tell customers to send an email? Seems like the only way.

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