4.6
Taco ratings
Charla has been praised for its user-friendly interface, robust knowledge base, and responsive customer support. The platform's sleek design and ease of use have received high praise. However, some users have reported minor issues with the mobile app and occasional glitches in the live monitoring feature. Despite these, Charla is a solid buy, especially with its 60-day money-back guarantee. With an overall rating of 4.6 and positive feedback from users, it's worth giving Charla a try.
AI-powered summary of customer reviews
Verified purchaser
Recommended
Much better than other options I saw here on AppSumo.
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Verified purchaser
Solid Branding
Customizing the interface/branding is by far the best - its actually worth it and super professional looking. If their branding was better they could cater to larger orgs. They also have GDPR - given they probably have a USA base CCPA is also a good idea to include and some kind of opt-out button for the user - keeping reglardless!
Just trying to figure out the articles limititation to buiild a solid knowledge base for users
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Verified purchaser
Great product – amazing support
We switched from Tidio to Charla, and it was a great decision. The onboarding was smooth: the chat window can be customized to your liking, and you can count on excellent support. We ran into an issue where a specific button couldn’t be translated into Dutch, and it was fixed within a day. Awesome!
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Verified purchaser
Fantastic Chat Widget – Better Than the Expensive Alternatives!
I used Freschat for 4 years, paying €49/month per user – and while it worked, it always felt a bit clunky and overpriced.
In January, I switched to Charla, and honestly, I haven’t looked back. It’s better in so many ways:
- Much easier to use
- Sleek, modern design that looks great on the site
- Streamlined setup and intuitive interface
Charla just works – without the unnecessary complexity or cost. It’s exactly what I needed, and I highly recommend it to anyone looking for a powerful yet user-friendly chat widget.
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Verified purchaser
Works as advertised
I only purchased Charla yesterday, so I haven't given it sufficient time for a full shakedown, but so far, the service works exactly as advertised. I've tried the Android App, which is quite limited, but it does what it needs to. The notifications work as expected, and the chat feature works well. So far I am thrilled with Charla.
Yehia
Apr 19, 2025Thanks for the feedback.
Just wanted to share that we just released a new Android release with a bunch of new features:
- Saved Replies – No more typing the same thing over and over.
- Live Translation – Language barriers? Not anymore! Chat freely while Charla translates in real time.
- Visitor Details – Know exactly who’s engaging
- Sound Notifications – Stay alert! Get notified with sound...
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