4.6
Taco ratings
Charla has been praised for its robust features, user-friendly interface, and reliable customer support. The ability to customize the chat widget, seamless multi-site support, and mobile accessibility are standout features. However, some users have reported occasional widget disappearance and minor bugs. Despite these hiccups, Charla's overall rating of 4.6 and the 60-day money-back guarantee make it a solid buy for those in need of a professional chat solution.
AI-powered summary of customer reviews
Verified purchaser
What a great and Simple Product
What I like about this product is Simple: The questions get Answered and are usually on point. A little extra refinement and it's almost perfect. I now only need token manpower to operate our chat, good old Charla takes care of it 99% of the time. A little more clarity Between the knowledge base and the Ai section for us "novices" would have saved some time and effort at setup - so improve that. Previously on Tidio and trying to manage workflows was responses was crazy. A quantum leap in our sites service offering. Good Job.
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Verified purchaser
Support is terrible. Bugs!
It could be a good chat bot, but I'm experiencing bugs, for example customers receiving other customers messages occasionally, not consistently, yet the settings would dictate otherwise. Contact support about this several times, with no reply. Very dissappointing.
Yehia
May 31, 2025Hello Ash, Can you send me an email to yehia@charla.com with your ticket number or email associated with the account and i'll make sure this gets resolved asap. As for the messages, you can't really get other people messages, unless you have the same chat widget installed on different sites.
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Verified purchaser
A professional chatbot, easy to integrate and highly customizable
Charla is a complete chatbot solution that I integrated into my WordPress site earlier this year. Setup was quick, and the interface is clean and intuitive.
I especially appreciate the high level of widget customization, which allowed me to perfectly match it to my site’s branding.
Charla offers powerful features, convenient multi-site support, and mobile access that makes managing conversations on the go a breeze. It’s a reliable and scalable tool—ideal for delivering a smooth and professional user experience.
I highly recommend Charla to any business looking to enhance their online communication and customer support.
Yehia
May 31, 2025Thanks a lot appreciated.
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Verified purchaser
Chat widget sometime not showing
Hi,
Its the best Tawk.to alternative IMHO. But the livechat widget need more stable as it disappear from my site sometimes. Also, please add form to ticket feature to make your platform best CRM for customer support.
Thanks
Yehia
May 31, 2025Thanks for sharing the feedback.
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Verified purchaser
Reliable and customizable chatbot
I purchased this product a few months ago to add a chatbot to my website. It has always worked flawlessly, never a single issue. I did experience some difficulty with the integration and finding the settings I needed in the management pages, but with a bit of patience, everything can be found.
When they integrated the AI assistant, I was initially a bit disappointed because I couldn't get it to understand how I wanted it to respond, and at that moment I deactivated the feature; a week ago I tried again, gave it brief instructions on how to respond, and now it's perfect.
I'm very satisfied with how it responds and its overall performance. Highly recommended.
Yehia
May 31, 2025Thanks a lot appreciated.
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