Charla Reviews

I used Freschat for 4 years, paying €49/month per user – and while it worked, it always felt a bit clunky and overpriced.

In January, I switched to Charla, and honestly, I haven’t looked back. It’s better in so many ways:

- Much easier to use
- Sleek, modern design that looks great on the site
- Streamlined setup and intuitive interface

Charla just works – without the unnecessary complexity or cost. It’s exactly what I needed, and I highly recommend it to anyone looking for a powerful yet user-friendly chat widget.

I only purchased Charla yesterday, so I haven't given it sufficient time for a full shakedown, but so far, the service works exactly as advertised. I've tried the Android App, which is quite limited, but it does what it needs to. The notifications work as expected, and the chat feature works well. So far I am thrilled with Charla.

Been using this wonderful little chat app for about 6 months now, and after some growing pains I can see where it excels at. The developer is responsive (reach them using the in app feedback tool) Couldn't find charla chat widget in the app itself, but thats okay.

Pros:

- The live chat feature is functional and generally reliable.
- The knowledge base (KB) system is quite robust and allows for brand-free embedding.
- The developer has significantly reduced the app's package size from 700kb to 250kb in a recent update, which is a welcome improvement.
- The live monitoring feature includes user identity detection.
- It includes a ticket system.
- The app supports multiple domains.

Cons:

- The live monitoring feature freezes, amd is generally unreliable when compared to similar tools on the market often requiring a manual browser refresh.
- Many have ask if we can add an optional "ding" sound when a new user visit. Might get too much but its a nice to have.
- Monitoring user activity status sometimes remains "active" long after users have left the site.
- There are some noticeable UI/UX issues that can be frustrating. I hope these will be addressed in future updates.
- The ticket system currently lacks a form! You can probably use the API and create your own form, but the docs are very clear on this, and the API is under developed.
- The API could benefit from improvements. It can be difficult to work with due to its complexity and a lack of comprehensive documentation, even for experienced developers.

Overall, this has been a worthwhile lifetime deal. I rate it 5 out of 5 and hope to see further development focused on platform stability and resource optimization. Congrats!

What I like about Charla is a clean dashboard, and the ability to cherry-pick your customers wandering your website, sending them a message at the right moment. Ticketing system, mobile app, tons of features for the bot and unlimited messages. I might be not the most experienced user of such widgets, but I'm sure that's a great deal here!
Charla's team have just released a live AI translations, and even though I don't exactly need this feature, that sounds huge anyway.

Im so glad I found this platform, this is saving me hundreds a year for competing products and the platform works great. I had a few small issues which the team fixed within 24hrs and their support is fantastic. Great job team. Keep up the amazing product.