Posted: May 31, 2025
Support is terrible. Bugs!
It could be a good chat bot, but I'm experiencing bugs, for example customers receiving other customers messages occasionally, not consistently, yet the settings would dictate otherwise. Contact support about this several times, with no reply. Very dissappointing.
Founder Team
Yehia
May 31, 2025Hello Ash, Can you send me an email to yehia@charla.com with your ticket number or email associated with the account and i'll make sure this gets resolved asap. As for the messages, you can't really get other people messages, unless you have the same chat widget installed on different sites.
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