What I like about this product is Simple: The questions get Answered and are usually on point. A little extra refinement and it's almost perfect. I now only need token manpower to operate our chat, good old Charla takes care of it 99% of the time. A little more clarity Between the knowledge base and the Ai section for us "novices" would have saved some time and effort at setup - so improve that. Previously on Tidio and trying to manage workflows was responses was crazy. A quantum leap in our sites service offering. Good Job.