I have been a registered subscriber of Chatplayground AI and have been making regular payments for my subscription. However, despite my active subscription, I am being denied access to the service.

This raises serious concerns, as I am being charged without receiving the promised service. I would like to understand why this is happening. Is this an error, or is there another reason I am being blocked from accessing my account?

Please resolve this issue immediately or provide a full refund for the unauthorized charges. If I do not receive a prompt resolution, I will be forced to escalate this matter further.