Q: Multiple websites, with same or different chat bot
I own 2 companies with different staff, and have multiple websites and brand-sites.
Can I with Tier 3 do for instance:
1) Have the same chat bot on different sites, trained on the same knowledge, and have the same back end staff?
2) Have different chat bots on different sites, trained on different knowledge, and with different staff?
Is it a limit to how many sites I can put this on?
Anton_CXGenie
Feb 4, 2025A: Thanks for your questions!
With Tier 3, you have full flexibility to manage multiple websites, chatbots, and staff.
1. Using the same chatbot across multiple sites:
Yes! You can create one chatbot, train it on a shared knowledge base, and embed it on multiple websites while keeping the same backend team managing all interactions.
2. Different chatbots for different sites with unique knowledge & staff:
- Since Tier 3 allows unlimited chatbots and team members, you can create separate chatbots for each business or brand, training each bot on its own knowledge base.
- You can also assign different staff to specific chatbots by adding them as "Bot Members", meaning each team will only have access to the chatbot(s) they are assigned to.
3. Website Limitations:
- There is no limit on how many websites you can place your chatbot on!
- Tier 3 is built for businesses managing multiple brands, websites, and teams, so it should work well for your needs.
Let me know if you have any other questions, I’d be happy to help!
FlexSumo