CX Genie Reviews

My Experience with This Product - Not Recommended
I purchased this product but strongly advise against buying it based on my experience.

Poor Customer Support
The customer service has been extremely frustrating:

Representatives respond to messages but fail to take meaningful action
They repeatedly disappear after initial contact
When they do reply (after days of waiting), they ask for information like license codes I've already provided
Problems remain unsolved despite their promises
Ongoing License Activation Issues
I've been unable to activate my Tier 3 license 9 days ago. After waiting days ,they finally replied me, and then wait for 6 days, they finally claimed the key was available, but the license still remains inaccessible.

Unnecessary Complications
Instead of providing a simple solution, they keep trying to schedule meetings. This seems like an unnecessary hurdle when my issue could be resolved with proper attention to my original request.

I'm deeply disappointed with both the product and support experience.

So I got the LTD and was skeptical. Had a go loaded it up, in a few mins I had my first chat bot that was ready to be deployed. Placed it on a test website and works perfectly. Then I had a few issues due to me deleting a workspace and jumped on discord. I have a chat to 2 team members who were super friendly and helpful and had no issues at all. Amazing product. Very helpful team, and great service. I would recommend giving this chatbot a test to see for yourself!

I think they are making fun of all of us Apssumo buyers.
I have contacted their support via email and via Discord and they only give excuses.
I am also seeing that many Appsumo users have the same problem and that they give us random answers and they make us dizzy, but there is no solution.
The only thing they told me 4 days ago is that the programmers must fix it and that they will let me know when that becomes effective.
As I said, I think it is not serious and this is going to get worse.
REALLY, DON'T EVEN BOTHER TO RESPOND TO THIS REVIEW BECAUSE IF YOU HAVE NOT RESPONDED TO MY REQUIREMENTS OR MY PROBLEM, DON'T EVEN THINK ABOUT MY OPINION OF THIS APPLICATION.
This is the first time I'm so hard on a service, but it's a real nonsense and I hope this helps you learn to be more professional in everything.
I wish you luck.

interesting tool, great for those who need to support customers, I have a saas and it is serving me very well

Another positive point is the concurrent support team (that's right, a team, not just one person)

I can't beleive how much money I'm saving by using CXGienie AI bots instead of dealing with unreliable employees or virtual assistants who sometimes don’t respond, call in sick, or miss deadlines. I’m so excited about how this app provides such an afordable way to automate many of my important conversations with current and potential clients. It’s super simple. I just upload the specific information I want to share, and the bots handle everything from there. It's amazing when you think about it, this solution saves so much time and mony compared to traditional staffing!