We’re truly sorry for the poor experience you’ve had with our support team and for missing the scheduled call. This is not the level of service we strive to deliver, and we sincerely apologize for the frustration it has caused.

We’ve heard your feedback loud and clear and have made improvements to our support process. We’ve expanded our team and are now committed to responding to all customer inquiries and meeting requests within 24 hours.

We deeply appreciate your patience and understanding, and we’d love the chance to make things right. If you’re open to it, we’d be happy to reschedule your call at a time that works best for you and ensure everything goes smoothly this time.

Thank you for bringing this to our attention, and we’ll work hard to turn your experience around.