My Experience with This Product - Not Recommended
My Experience with This Product - Not Recommended
I purchased this product but strongly advise against buying it based on my experience.
Poor Customer Support
The customer service has been extremely frustrating:
Representatives respond to messages but fail to take meaningful action
They repeatedly disappear after initial contact
When they do reply (after days of waiting), they ask for information like license codes I've already provided
Problems remain unsolved despite their promises
Ongoing License Activation Issues
I've been unable to activate my Tier 3 license 9 days ago. After waiting days ,they finally replied me, and then wait for 6 days, they finally claimed the key was available, but the license still remains inaccessible.
Unnecessary Complications
Instead of providing a simple solution, they keep trying to schedule meetings. This seems like an unnecessary hurdle when my issue could be resolved with proper attention to my original request.
I'm deeply disappointed with both the product and support experience.
Hai_CXGenie
Feb 27, 2025I really appreciate you taking the time to share your feedback.
I’m really sorry that things didn’t go as expected. Our team responded as quickly as possible and did our best to help, including asking for more details and offering a call to troubleshoot. I completely understand how frustrating it can be when things don’t work the way you need them to.
That said, we’d love another chance to help you get this sorted. Would you be open to trying again? Let’s work together to find a solution—I’m confident we can get things running smoothly for you!