We’re deeply sorry for the poor experience you had and for the delay in responding to your email. This is absolutely not the level of service we aim to provide, and we sincerely apologize for letting you down.

We’ve recently upgraded our support team to ensure faster and more efficient responses. Moving forward, we are committed to replying to all customer inquiries within 24 hours to provide the support you deserve.

Regarding the AI generating random responses, we’re actively working on improving its accuracy and would love to address this issue directly with you. Your feedback is invaluable in helping us refine and enhance the experience for all our users.

Thank you for bringing this to our attention, and we’ll do our best to ensure you have a much better experience with CX Genie moving forward.