Promising concept, wide range of integration but UX needs improvements
I tried some similar tools, some on AppSumo as well, like Bot9. CX Genie is one of the best (still behind some popular subscription ones).
It supports some major channels like Discord, Telegram, and Facebook, which are mandatory for me. It also provides a lot of features which I haven't tried all of them yet.
However, one major issue with these tools, and of course with CX Genie: The UX is not good (enough). The newbie/new users will have to spend a lot of time to understand the tool.
It also misses URL crawl, which you only need to input the domain; the tool will find all available URLs for that domain.
Will_CXGenie
Feb 13, 2025We truly appreciate you taking the time to share your thoughts on CX Genie! It’s great to hear that our platform stands out among similar tools, especially with support for key channels like Discord, Telegram, and Facebook.
We also appreciate your candid feedback on the UX and missing URL crawl feature. Your insights are incredibly valuable, and we’re always looking for ways to improve. Our team is continuously working on enhancing the user experience, and suggestions like yours help shape our future updates.
Thank you again for your support and for giving CX Genie a try. If you ever have further feedback or feature requests, we’d love to hear them!