Thank you for sharing your detailed feedback. I genuinely appreciate the time you took to explain your concerns, as it helps us identify areas where we can improve.

I completely understand your frustration regarding the onboarding process, scheduling delays, and the lack of clear answers to your questions. These are essential aspects of delivering great customer service, and I deeply regret that we fell short. Your feedback is incredibly valuable in helping us recognize where we need to do better and take meaningful steps to improve.

Regarding your question about the email channel, I agree that this is a very important feature, and while it’s not currently included in the AppSumo plan, I’ve raised it with our development team. To be fully transparent, our team is working on several features simultaneously, and while I can’t promise an immediate timeline, your suggestion has been noted and prioritized for future consideration.

We aim to ensure every customer has a smooth and satisfying experience. If these limitations are a dealbreaker for now, I completely understand your decision to pause and revisit in the future. We’d rather have you come back when our product fully aligns with your needs than risk providing you with a subpar experience.

Once again, thank you for your honest feedback. We’re committed to improving, and I hope we’ll have the opportunity to earn your trust in the future.