Maximum file size is 1MB?

Question

That seems to be very limiting, i cant even find files with less size to upload from my knowledgebase.... \u000a\u000aCan that size limit be increased?

Mark_CXAssist · Answer

Hi,\u000a\u000aThank you for your question! While we do have size limits for uploaded files, it’s worth noting that CXAssist is optimized for training using text\u002Dbased content, which generally doesn’t require large file sizes. Text files, even for extensive knowledge bases, are usually compact and should fall well within the supported size.\u000a\u000aIf you’re encountering issues, we recommend:\u000a\u000aConverting non\u002Dtext files (e.g., PDFs or images) to text format for smoother training.\u000aSplitting large documents into smaller sections and uploading them separately.\u000aLet us know if you need assistance with file preparation or have further questions. We’re here to help!\u000a\u000aBest regards,\u000aMark\u000aCXAssist Team

ateleguz · Answer

Thanks Mark \u002D yes, text files is all I was trying to upload, also sent tech support request, I know it was the holidays, but I was getting spinning wheel of death on \u0022training\u0022 process with no end to it, wnt back \u002D deleted all files, and its still spinning

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