Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
We have a colleague whose screen captures are not being reflected despite the timer still running and showing “At Work.” It also shows “Idle Screen” instead of Online. The rest have their timesheets “At Work” and have corresponding screenshots. Can this be explained? How can we fix this or is this indicative f Idle time? If so, why is it showing “At Work”?
A: Please note that Desklog captures screenshots only when the user is actively working at their system - that is, when there is consistent mouse or keyboard activity. This active duration is recorded as Focus Time and is represented in green on the timeline.
However, the “At Work” status or Time at Work includes both Focus Time and Idle Time. So even if the timer shows “At Work,” it may also...
We are interested in purchasing the DeskLog application for our organization. We noticed that your current pricing plans support up to 25 employees, but we have a team of 50 employees who need access.
Could you please let us know if it’s possible to extend the plan or customize a package to support 50 users? We’d like to proceed with a suitable option for our team size.
A: Thank you for considering Desklog for your organization!
We’d be glad to support your team of 50 users. Since the AppSumo lifetime plan covers up to 25 users, larger teams like yours can benefit from our custom plans. Please feel free to contact us at support@desklog.io, and our team will assist you with the most suitable plan for your needs.
A: With the AppSumo deal, you can redeem a maximum of 3 codes, which allows you to manage up to 25 users. Unfortunately, it’s not possible to go beyond this limit through the AppSumo offer.
If your team size continues to grow, we’d be happy to assist you with one of our standard Desklog plans, which offer more flexibility in terms of user count and features.
I have clients on separate hourly rates, and it took a while to get everything set up in Clockify. Can I import the data at all, or do I have to start from scratch? Also, whilst I have you, can you confirm that I can set it up the same in Desklog, i.e., having each client on a different hourly rate?
A: Currently, Desklog does not support importing data from Clockify, so you would need to set up everything from scratch. The good news is that the setup process in Desklog is straightforward and user friendly, so getting started should be quick and easy.
Regarding hourly rates, Desklog allows you to set rates based on individual users within each project. This means that you can assign different...
Q: Asana integration?
Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
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Q: Screen captures
We have a colleague whose screen captures are not being reflected despite the timer still running and showing “At Work.” It also shows “Idle Screen” instead of Online. The rest have their timesheets “At Work” and have corresponding screenshots. Can this be explained? How can we fix this or is this indicative f Idle time? If so, why is it showing “At Work”?
Desklog
Jun 10, 2025A: Please note that Desklog captures screenshots only when the user is actively working at their system - that is, when there is consistent mouse or keyboard activity. This active duration is recorded as Focus Time and is represented in green on the timeline.
However, the “At Work” status or Time at Work includes both Focus Time and Idle Time. So even if the timer shows “At Work,” it may also...
Share Desklog
Q: Request for Custom Plan – 50 Employees
We are interested in purchasing the DeskLog application for our organization. We noticed that your current pricing plans support up to 25 employees, but we have a team of 50 employees who need access.
Could you please let us know if it’s possible to extend the plan or customize a package to support 50 users? We’d like to proceed with a suitable option for our team size.
Desklog
May 27, 2025A: Thank you for considering Desklog for your organization!
We’d be glad to support your team of 50 users. Since the AppSumo lifetime plan covers up to 25 users, larger teams like yours can benefit from our custom plans. Please feel free to contact us at support@desklog.io, and our team will assist you with the most suitable plan for your needs.
Share Desklog
I already did sent an email but i didn't get a response back
Thank you for letting us know. It’s possible it may have ended up in the spam folder or didn't reach us for some reason.
Would you mind sharing the email ID you used to send it? We’ll double-check and ensure we don’t miss anything from your side.
Q: Additional users more than 25
Hi
I want to know if i can get more users by the time now we have 20 employees and we gradually increasing time to time
for example instead of 3 codes on app sumo to get 4 codes?
Desklog
May 24, 2025A: With the AppSumo deal, you can redeem a maximum of 3 codes, which allows you to manage up to 25 users. Unfortunately, it’s not possible to go beyond this limit through the AppSumo offer.
If your team size continues to grow, we’d be happy to assist you with one of our standard Desklog plans, which offer more flexibility in terms of user count and features.
Share Desklog
Q: Can I import from Clockify?
I have clients on separate hourly rates, and it took a while to get everything set up in Clockify. Can I import the data at all, or do I have to start from scratch? Also, whilst I have you, can you confirm that I can set it up the same in Desklog, i.e., having each client on a different hourly rate?
Many thanks!
Desklog
May 21, 2025A: Currently, Desklog does not support importing data from Clockify, so you would need to set up everything from scratch. The good news is that the setup process in Desklog is straightforward and user friendly, so getting started should be quick and easy.
Regarding hourly rates, Desklog allows you to set rates based on individual users within each project. This means that you can assign different...
Share Desklog