Broken and slow
This product is very broken, many links that go no where, good luck with getting support. Documentation is non-existent all but a few FAQ's. Non-intuitive interface with uploading content and hoping it does not get stuck. Just a mess all around
Patrick_Disctopia
Jan 22, 2025Thank you for your candid feedback—I’m genuinely sorry to hear about your frustrating experience with Disctopia. Let me address the issues you’ve raised and provide clarity on what we’re doing to improve:
1. Broken Links and Navigation Issues
We understand how frustrating it can be to encounter broken links, and we do not want our users to have this experience.
Current Status: We actively review and fix broken links across the platform.
Next Steps: If you can share specific links or areas where you’ve encountered issues, we’ll prioritize addressing those.
2. Slow and Stuck Uploads
We recognize that seamless content uploading is critical for your workflow.
Possible Causes: Slow uploads may result from server issues or file size limitations.
Action Plan: Our development team is optimizing the uploading process to ensure it’s faster and more reliable.
3. Lack of Documentation
We acknowledge that comprehensive documentation is lacking.
Improvement Plan: An expanded help center with detailed guides, video tutorials, and troubleshooting tips is in progress. This will make the platform easier to navigate and use.
4. Non-Intuitive Interface
Improving the user experience is a priority.
Interface Enhancements: We’re incorporating user feedback to refine the platform, focusing on intuitive navigation, clearer labeling, and streamlined workflows.
5. Support Response Times
We apologize if you’ve experienced delays in support.
Scaling Support Team: We’re expanding our support resources to handle inquiries faster during high-traffic periods.
Your Feedback Matters
Your honest input is valuable in helping us identify and address pain points. If you’re willing, sharing specifics (e.g., problem links, stuck uploads) with support@disctopia.com can help us prioritize fixes.
Thank you for being so patient as we work to improve Disctopia. We’re committed to delivering a platform that meets your expectations and would love the chance to regain your trust. 😊