Sounds good but filled with empty promises
I bought this product last sunday just to try what is out there in the podcasting world. Compared to buzzsprout is lacks many major features like multiple prefixes, customer support that actually answers your email even though they have 24/7 support. By all means if I am a free user take your time but paid for the agency price lifetime within a day or two max is it that hard to ask? Plus when I contacted them they only addressed one of my issues and I told them that the payout buttons do not function, analytics is questionable whether it actually accurate. I had 365 true listens and in the episode list showing all episodes show zeroes across the board. I have been podcasting for almost 5 years now that does not sound very accurate to me. I admit I learn new things everyday and I have been trying to give this company the benefit of the doubt. I really wanted to like this platform because as a podcaster I would like to start earning consistent revenue and as I stated its promising and I can wait on features. But the payout buttons, customer support not reading full email which was like 3 sentences maybe 4 tops, and questionable analytics makes me want to stay with buzzsprout.
Patrick_Disctopia
Jan 19, 2025Thank you for sharing your experience and your honest feedback. Let me address your concerns point by point:
1. Multiple Prefixes
Current Status: Disctopia does not yet support multiple prefixes, but this feature is on the roadmap.
Why It’s Different: As you noted, Disctopia is not just a traditional podcast host like Buzzsprout—it is a streaming-first platform that also includes podcast hosting. This means the focus is on a broader scope of content (music, video, and podcasting), which can delay feature parity with niche podcast hosts.
2. Customer Support Delays
Response Time: We understand that timely support is critical, especially during a promotional period. The current influx of inquiries has overwhelmed the team, but we’re actively working to scale up resources to address this issue.
Commitment: Paid users deserve prompt responses, and we’re sorry for any delays you experienced. We’ll ensure this feedback is shared with the support team to improve service levels.
3. Analytics Accuracy
Analytics Concerns: Your point about analytics showing 365 listens but "zeroes across the board" for episodes is valid and should be reviewed immediately.
Possible Causes: This could be a sync issue or a bug in how analytics are displayed in certain views.
Next Steps: We recommend contacting support again with screenshots or detailed descriptions so they can escalate this issue for investigation and resolution.
4. Payout Buttons Not Functioning
Current Status: This is unacceptable for users looking to monetize. If the payout functionality isn’t working, it is likely a technical bug.
Action Taken: We will share this directly with the technical team to prioritize a fix.
5. Why Consider Disctopia?
Revenue Opportunities: Disctopia’s True Play metrics and direct-to-consumer streaming model provide creators with a unique opportunity to earn revenue through verified engagement, unlike platforms focused solely on hosting.
Room for Improvement: While Disctopia offers promising features, your concerns highlight areas where it must improve to meet the expectations of experienced podcasters like you.
Your Feedback Matters
We appreciate your patience and understand your frustration. If you’d like to continue giving Disctopia a chance:
Contact Support Again: Ask for a follow-up on the unresolved issues (payouts, analytics, etc.) with specific examples.
Escalate Issues: Let them know you’re a paid user, which should expedite resolution.
We value podcasters like you who are willing to share constructive feedback to help us grow. If you decide to give us another chance, we’re committed to earning your trust. If you choose to stick with Buzzsprout, we respect your decision and thank you for trying Disctopia.
Let us know if there’s anything else we can clarify or address!