Q: Multivendor Site Communication System
In a multivendor site, how do customers communicate with the vendor?
Is there a built-in chat feature for vendor-to-customer communication?
MDFayeakuzzaman_DokanCloud
Jun 1, 2025A: Dokan Multivendor has introduced a Live Chat feature that allows customers to communicate directly with vendors in real-time. This built-in chat functionality facilitates easy and immediate interaction between customers and vendors, enhancing the overall marketplace experience.
For detailed information on how this feature works and how to set it up, please refer to our documentation here: https://help.dokan.co/en-us/article/live-chat-for-dokan-cloud-k4y71f/
masuk_sarkerPLUS
Verified purchaser
Is this built-in chat functionality limited to WhatsApp only? Is there any possibility to add TalkJS support?
masuk_sarkerPLUSVerified purchaser
Is there any possibility to add TalkJS support? (Dokan WP plugin has this integration)
masuk_sarkerPLUSVerified purchaser
With WhatsApp, a vendor can easily communicate with customers from outside of my marketplace!! which is very risky, because later vendors may sell products to those customers manually.