Unfortunately I am reviewing a product that could have all the credentials to be a quality product but with many problems in managing custom domains, lack of coupon service on the panel of any site, impossibility to create shipments. I have opened various tickets because the live chat indicates that they cannot manage the problems but despite various tickets opened for more than 5 days, without any response, I find myself unable to use the paid service. I asked if the shortcomings could depend on the limitations based on Tier 7 but the only response is that they do not know why there are these problems. Before asking for a refund I will wait another 24 hours but if they do not solve the problems or if I find out that they have placed limitations that were not indicated, I am forced to request a refund. The product has a lot of potential but errors and inadequate assistance lead me to this review, because if problems arise on started sites and the Dokan group is unable to solve them, we are on the front line and we are the ones who absorb the bad impression with customers with a relative loss of credibility.

Thank you for your reply and I answer the question:
I opened various tickets #281393 on Jun 15, 11:23 AM, #281394 on Jun 15, 11:27 AM for another domain, #282232 on Jun 20, 11:29 PM and various chats with Helena, Clara and I don't remember the other names with whom I chatted, however to date I have not had the solution to the reported problems and I do not understand why I cannot create vouchers or personalized shipments. Hoping for a solution, I thank you in advance