I purchased the Lifetime deal on Thursday 10/24. I followed the precise steps to redeem the code. Every attempt to "Apply" the code has failed. I have reached out to your Support. Please let me know if there is a step that I am missing to revert my free account to the Lifetime Premium account. Thank you.
A: I'm sorry, we don't have presentation templates in PPT format. Let me forward your needs to the design team. Hope they can put into their list. Any questions, feel free to send to support@drawtify.com
A: Hi, which format you export? mp4, webm or others? The first time you export, it will download a plugin before generate. Could you save the project as .drawtify file, then send to support@drawtify.com. I can help you to test it.
Not seeing where I could save the file, only options to share a link, download a picture or download animation. regardless of the format I choose, it stays stuck at the Generating Now, Please wait."
You can choose file format on the right-top. When you download image, you can find download project button at the right-bottom. Could you please send me a screenshot about your issue to support@drawtify.com?
A: I will ask our developer to create a roadmap page on our website. Btw, you can submit issues on this GitHub: https://github.com/septemberjustin/drawtify/issues Our developer will consider or response it.
Q: Is this for the Pro Plan? Fully functional?
Support_Drawtify
Nov 16, 2024A: Yes, this is for the Pro Plan and lifetime.
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all functions and templates will unlock.
Q: Unable to Process Code
I purchased the Lifetime deal on Thursday 10/24. I followed the precise steps to redeem the code. Every attempt to "Apply" the code has failed. I have reached out to your Support. Please let me know if there is a step that I am missing to revert my free account to the Lifetime Premium account. Thank you.
Support_Drawtify
Oct 27, 2024A: Hi, I just generated a new code and replied to your email. Any questions, don't hesitate to let me know.
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Q: PowerPoint templates
Hello Drawtify team,
does the tool also offer templates for multi-page company presentations in PowerPoint format?
What other innovations are planned?
Many thanks in advance and best regards
Juergen
Support_Drawtify
Oct 19, 2024A: I'm sorry, we don't have presentation templates in PPT format. Let me forward your needs to the design team. Hope they can put into their list.
Any questions, feel free to send to support@drawtify.com
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Q: re we able to download our Animations?
I have tried downloading the animation I created multiple times and it just stays stuck at the "Generating Now, Please wait"
Support_Drawtify
Oct 14, 2024A: Hi, which format you export? mp4, webm or others? The first time you export, it will download a plugin before generate.
Could you save the project as .drawtify file, then send to support@drawtify.com. I can help you to test it.
Share Drawtify
Verified purchaser
Not seeing where I could save the file, only options to share a link, download a picture or download animation. regardless of the format I choose, it stays stuck at the Generating Now, Please wait."
You can choose file format on the right-top. When you download image, you can find download project button at the right-bottom.
Could you please send me a screenshot about your issue to support@drawtify.com?
Verified purchaser
Done and Done, looking forward to your assistance!
Q: Can you please provide what has been updated in last year :) What is planned for next?
Support_Drawtify
Oct 14, 2024A: I will ask our developer to create a roadmap page on our website.
Btw, you can submit issues on this GitHub: https://github.com/septemberjustin/drawtify/issues
Our developer will consider or response it.
Share Drawtify